Privacy policy

Last updated: September 21, 2026

Nutracosmetic operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the “Services”). Nutracosmetic is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use or disclose personal information when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy takes precedence regarding the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use and disclosure of your information as described in this Privacy Policy.

What personal information do we collect or process?

When we use the term “personal information”, we mean information that identifies you or another person or can be directly linked to you. Personal information does not include information collected anonymously or anonymised so that it cannot identify or be associated with you. Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

• Contact details including your name, postal address, billing address, shipping address, telephone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including your username, password, security questions, configurations and settings.
• Transaction information including the items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your past transactions.
• Communications with us including information you provide when communicating with us, such as when you send a customer support enquiry.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or browse them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us or otherwise provide us with your personal information.
• Automatically through the Services, including from your device, when you use our products or Services or visit our website, and through cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.
• From our partners and other third parties

How do we use your personal information?

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to provide the Services to you. This includes performing our contract with you, processing your payments, fulfilling your orders, remembering your configurations and the items you are interested in, sending notifications relating to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews and creating a personalised shopping experience, for example by recommending products based on your purchases. This may also include using your personal information to better personalise and improve the Services.
• Marketing and advertising. We use your personal information for marketing and advertising purposes, such as sending marketing and promotional communications by email, text message or post and displaying online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activity relating to the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potential fraudulent, illegal, unsafe or malicious activity, protect public safety and keep our Services secure. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password or other access credentials with anyone else.
• Communicating with you. We use your personal information to provide customer support and effective Services, respond promptly to your enquiries and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to lawful proceedings, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation or other adversarial proceedings, and to investigate potential violations of or enforce our terms or policies.

How do we disclose personal information?

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, vendors and other third parties that provide services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• We disclose personal information to business and marketing partners who provide marketing services and display advertisements to you. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share information about you for targeted advertising and marketing based on your online activity across different merchants and websites.
• When you ask us or otherwise consent to us disclosing certain information to third parties, for example to deliver products to you, or when you use social media widgets or login integrations.
• We disclose personal information to our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services is shared with Shopify and third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you. To protect, grow and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information about how Shopify uses your personal information and your rights, please see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights concerning your personal information listed here through the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness or reliability of information on them. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitations on its use by us or a third party. Our inclusion of these links does not imply that we endorse the content of those platforms or their owners or operators, unless expressly stated in the Services.

Children’s information

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in your country. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Information you send us may also be exposed to risks during transmission. We recommend that you do not use insecure channels when sending sensitive or confidential information to us.

How long we retain your personal information depends on various factors, including whether we need it to manage your account, provide Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request as permitted by law.

• Right of access. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to request that we delete the personal information we hold about you.
• Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails. You may opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may continue to send you non-promotional emails, for example about your account or orders you have placed.

You may exercise these rights where indicated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and your rights, including rights regarding data processed by Shopify, visit https://privacy.shopify.com/en.

You will not be disadvantaged for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable law, you may appoint an authorised agent to submit requests to exercise your rights on your behalf. Before accepting a request from an agent, we require proof that you authorised them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request promptly in accordance with applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you have the right to appeal our decision by contacting us using the details below or to lodge a complaint with the relevant data protection authority. A list of the relevant data protection supervisory authorities in the European Economic Area is available here.

International transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date accordingly and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please contact us by telephone at , by email at marcus@nutracosmetic.de or by post at Bachstr. 29, 83224, Germany. For the purposes of applicable data protection laws, we are the controller of your personal information.